Privacy Policy

Cloud Nova Media ("we", "us", "our") respects your privacy. This policy explains what personal information we collect through cloudnovamedia.com, how we use it and the choices you have. We process personal data in line with India's Digital Personal Data Protection Act, 2023 and other applicable laws.

Information we collect

• Information you give us — when you fill in our contact form, call, email or message us on WhatsApp: your name, email address, phone number, the service you're interested in, your timeline and budget, and anything you include in your message.
• Usage information — anonymous or aggregated data about how visitors use the website, such as pages viewed, device type, browser and approximate location, collected through analytics tools.

How we use your information

• To respond to your enquiry and provide the consultation or services you request.
• To send quotes, proposals and project communication.
• To understand how our website is used and improve it.
• To meet legal, accounting and security obligations.

We do not sell or rent your personal information to anyone.

Service providers

We use trusted third parties to run this website and our business, who process data only on our behalf. These include website hosting and performance analytics (Vercel), email delivery (Resend), analytics (Google Analytics, if enabled) and communication tools (WhatsApp, Google Workspace). Their use of data is governed by their own privacy policies.

Cookies

Our website uses only the cookies needed for it to work and, where enabled, analytics cookies that help us understand visitor behaviour. You can block or delete cookies in your browser settings at any time.

How long we keep data

We keep enquiry details for as long as needed to respond and, if you become a client, for the duration of our relationship and any period required by law. We delete or anonymise data that is no longer needed.

Your rights

You can ask us to access, correct, update or erase the personal data we hold about you, or withdraw consent to further communication. To make a request, email info@cloudnovamedia.com. We will respond within a reasonable time.

Security

We use reasonable technical and organisational measures — including encrypted (HTTPS) connections — to protect your information. No method of transmission over the internet is completely secure, but we work hard to keep your data safe.

Changes to this policy

We may update this policy from time to time. The latest version will always be published on this page.

Contact us

Cloud Nova Media, Deep Nagar Building, SAS Nagar (Mohali), Punjab, India
Email: info@cloudnovamedia.com · Phone: +91 83609 98950